Undoing Our Own Mistakes

David Nalley walks through how user feedback and a decision-making framework reshaped the AWS developer experience. Users told us getting started on AWS was too hard: credit cards required before you could explore, IAM complexity on day one, surprise bills, and an experience built for enterprises with cloud architects on staff. So we fixed it. Whether you are building a platform, maintaining an open source project, or designing your own product, you will leave with a practical framework for identifying and eliminating one-way doors in your developer experience.