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Gabriel Casals is Head of R&D Operations at Rocket.Chat, where he leads cross‑functional teams. His 15+ years of experience ranges from local pilots to global roll‑outs. He holds a Master’s in Management from IAE Bordeaux, a Specialization in IT Strategic Management from FGV‑RJ, and a BBA from CEFET‑RJ. Over the past eight years, Casals has delivered interactive lectures at conferences across Latin America, taught at universities in Brazil, Mexico & France, and facilitated sessions at startups & global enterprises on Agile, Innovation and Project Management.